{"id":1809,"date":"2016-11-23T18:40:47","date_gmt":"2016-11-23T18:40:47","guid":{"rendered":"http:\/\/chuv.umontreal.ca\/english\/?page_id=1809"},"modified":"2023-07-17T09:47:19","modified_gmt":"2023-07-17T13:47:19","slug":"frequently-asked-questions-about-the-farm-animal-hospital","status":"publish","type":"page","link":"https:\/\/chuv.umontreal.ca\/english\/farm-animal-hospital\/frequently-asked-questions-about-the-farm-animal-hospital\/","title":{"rendered":"Frequently asked questions about the farm animal hospital"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div id=\"ult-carousel-177272611169d3c98fe94da\" class=\"ult-carousel-wrapper   ult_horizontal\" data-gutter=\"0\" data-rtl=\"false\" ><div class=\"ult-carousel-182200096669d3c98fe93b4 \" >[vc_single_image image=&#8221;1799&#8243; img_size=&#8221;600&#215;300&#8243; alignment=&#8221;center&#8221;][vc_single_image image=&#8221;133&#8243; img_size=&#8221;600&#215;300&#8243; alignment=&#8221;center&#8221;]<\/div><\/div>\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tjQuery(document).ready(function ($) {\n\t\t\t\t\tif( typeof jQuery('.ult-carousel-182200096669d3c98fe93b4').slick == \"function\"){\n\t\t\t\t\t\t$('.ult-carousel-182200096669d3c98fe93b4').slick({dots: false,autoplaySpeed: \"5000\",speed: \"0\",infinite: false,arrows: false,slidesToScroll:2,slidesToShow:2,swipe: false,draggable: false,touchMove: true,pauseOnHover: true,pauseOnFocus: false,responsive: [\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1026,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 2,\n\t\t\t\t\t\t\t\tslidesToScroll: 2,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 2,\n\t\t\t\t\t\t\t\tslidesToScroll: 2\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 760,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t],pauseOnDotsHover: true,customPaging: function(slider, i) {\n                   return '<i type=\"button\" style= \"color:#333333;\" class=\"ultsl-record\" data-role=\"none\"><\/i>';\n                },});\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t\t[vc_empty_space height=&#8221;18px&#8221;][vc_column_text]<\/p>\n<h1><strong>FREQUENTLY ASKED QUESTIONS ABOUT THE FARM ANIMAL\u00a0HOSPITAL<\/strong><\/h1>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row margin_top=&#8221;0&#8243; margin_bottom=&#8221;0&#8243;][vc_column][vc_column_text]<\/p>\n<h6><strong>MAKING AN APPOINTMENT AND GETTING TO THE CHUV<\/strong><\/h6>\n<p>[\/vc_column_text][vc_empty_space][vc_toggle title=&#8221;IS IT POSSIBLE TO OBTAIN ADVICE FROM A SPECIALIST OR A VETERINARIAN OVER THE PHONE?&#8221; el_id=&#8221;1448397443938-41816ea9-d4a3&#8243;]<\/p>\n<p>It is unfortunately not possible to obtain any advice by phone if your animal is not actually a patient at the CHUV. We suggest that you either contact your regular veterinarian or call to make an appointment for a consultation.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;HOW CAN I MAKE AN APPOINTMENT?&#8221;]You can make an appointment with our specialists. To do so, <strong>your veterinarian<\/strong> must <a href=\"http:\/\/chuv.umontreal.ca\/english\/farm-animal-hospital\/to-contact-the-farm-animal-hospital\/\">directly contact our team<\/a><u>,<\/u> who will be happy to give them all the necessary information concerning your first appointment.[\/vc_toggle][vc_toggle title=&#8221;HOW CAN I CANCEL AN APPOINTMENT?&#8221;]Please contact the farm animal admission\u2019s service as soon as possible at 450-778-8100.[\/vc_toggle][vc_toggle title=&#8221;HOW DO I GET TO THE CHUV?&#8221;]<a href=\"http:\/\/chuv.umontreal.ca\/?page_id=144\">See the online map.<\/a>[\/vc_toggle][vc_toggle title=&#8221;CAN I BRING MY ANIMAL IN DURING THE NIGHT&#8221; el_id=&#8221;1479325076232-456f6361-b241&#8243;]If you present yourself for an emergency out of regular hospital hours, please the bell at door number 41. Please take note that there may be a delay of several minutes before someone comes to the door.[\/vc_toggle][vc_toggle title=&#8221;WHERE CAN I PARK MY VEHICULE?&#8221; el_id=&#8221;1448397750176-44cad8f8-1d7c&#8221;]You can park anywhere along des V\u00e9t\u00e9rinaires avenue. Other parking spaces require a permit from the University of Montreal without which a parking ticket will be issued<\/p>\n<p>Free visitors parking permits are available at the admissions desk of the Equine Hospital for owners with trailers and parking is available near door #41.[\/vc_toggle][vc_toggle title=&#8221;WHAT CAN I DO IN THE AREA WHILE I WAIT FOR MY HORSE? WHERE CAN I EAT? WHERE CAN I STAY?&#8221;]A restaurant (Presse Caf\u00e9) is located a few steps away from the CHUV, at 1500 des V\u00e9t\u00e9rinaires Avenue. Opening hours are from 7 am to 4 pm Monday to Friday.<\/p>\n<p>For more information concerning dining and accommodations, we recommend that you visit the <a href=\"http:\/\/www.tourismesainthyacinthe.qc.ca\/?page=home&amp;lang=en\" target=\"_blank\" rel=\"noopener noreferrer\">Tourism Saint-Hyacinthe website<\/a>.[\/vc_toggle][vc_empty_space][vc_column_text]<\/p>\n<h6><strong>NORMAL COURSE OF EVENTS DURING CONSULTATION OR HOSPITALISATION<\/strong><\/h6>\n<p>[\/vc_column_text][vc_toggle title=&#8221;WHAT IS THE NORMAL COURSE OF EVENTS DURING A CONSULTATION?&#8221;]A resident will be in charge of explaining every detail related to your animal\u2019s condition and to answer your questions. During your animal\u2019s hospitalisation, a resident will contact you on a regular basis to keep you informed. Communications are usually made in the afternoon or at the end of the day. You are also welcome to contact us at any time to receive updates of your animal. Il vous est aussi possible de nous contacter afin d\u2019obtenir des nouvelles concernant votre animal. A member of our team will get back to you as soon as possible.<\/p>\n<p>As for the specialist, he will contact your regular veterinarian to inform them of any developments concerning your animal\u2019s condition.[\/vc_toggle][vc_toggle title=&#8221;WILL I WAIT FOR A LONG TIME IF I DON\u2019T HAVE A SCHEDULED APPOINTMENT?&#8221; el_id=&#8221;1448483138190-5ed4be6d-baec&#8221;]You must first obtain an appointment to be able to meet with a specialist. For an emergency, it is impossible for us to foresee the waiting time, which may vary from a few minutes to a few hours, since priority is given to the more unstable cases[\/vc_toggle][vc_toggle title=&#8221;WILL STUDENTS BE IN CHARGE OF MY ANIMAL?&#8221; el_id=&#8221;1448483137141-e8c4d8bb-8263&#8243;]Since we are part of a teaching establishment, students will be implicated in the examination and treatment of your animal. At all times, students are supervised by a qualified veterinarian.[\/vc_toggle][vc_empty_space][vc_column_text]<\/p>\n<h6><strong>THE CHUV\u2019S TEAM<\/strong><\/h6>\n<p>[\/vc_column_text][vc_toggle title=&#8221;WHAT KIND OF TRAINING DOES A QUALIFIED VETERINARIAN RECEIVE? WHAT KIND OF TRAINING DOES A VETERINARY SPECIALIST HAVE?&#8221; el_id=&#8221;1448483471382-2f6bbf36-fa3f&#8221;]A degree in veterinary medicine demands 5 full time years of studies. The title of doctor does not convey the right to practice veterinary medicine. To be able to practice in Quebec, the veterinarian must pass the exams required by the College of Veterinarians of Quebec.<\/p>\n<p><u>Internship<\/u><\/p>\n<p>An intern is a qualified veterinarian who is completing a 53 week full time advanced training course, in applied veterinary sciences, in a selected field of interest (small animal, bovine, equine and zoological) under the supervision of specialists.<\/p>\n<p><u>Residency<\/u><\/p>\n<p>The ultimate step for the veterinarian wishing to become a specialist is the residency program, a three year full time graduate training program, leading to a diploma of specialised studies in veterinary medicine. There are many residency programs recognized by the American Veterinary Medical Association such as anesthesiology, cardiology, dentistry, dermatology, internal medicine, neurology, oncology and ophthalmology. The resident must finally complete a series of exams with one of the recognized American or European associations to earn the status of Diplomat.<\/p>\n<p>For more information regarding training in veterinary medicine, please refer to the <a href=\"https:\/\/admission.umontreal.ca\/programmes\/doctorat-de-1supersup-cycle-en-medecine-veterinaire\/presentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">University of Montreal\u2019s admissions website<\/a>.[\/vc_toggle][vc_toggle title=&#8221;WHAT IS THE ROLE OF THE TECHNICAL AND SUPPORT STAFF?&#8221;]The animal health technician ensures technical support to the patients at the CHUV. The technician will prepare the animals for and assist the veterinarian during medical and surgical procedures. The technician also provides care to the animals as prescribed by the veterinarian. The technician may meet with an owner to collect pertinent information regarding their animal and convey it to the professional.<br \/>\nThe animal care attendant transports, prepares and distributes food to the animals as well as handles, restrains and displaces them. The attendant finally, cleans and disinfects cages, washes food and water bowls and any other accessory.[\/vc_toggle][vc_empty_space][vc_column_text]<\/p>\n<h6><strong>BILLING AND METHODS OF PAYMENT<\/strong><\/h6>\n<p>[\/vc_column_text][vc_empty_space][vc_toggle title=&#8221;HOW MUCH CAN CARE FOR MY ANIMAL COST?&#8221;]Following your animal\u2019s initial assessment, a detailed estimate of costs for procedures and treatment will be presented to you. This estimate does not, however, include costs for medication.<\/p>\n<p>Since this is only an estimate, the amount can vary with any change in your animal\u2019s status during hospitalisation since other procedures may be necessary therefore adding additional costs. It is therefore possible that the final bill be different from the initial statement. However, daily contact with your animal\u2019s veterinarian will allow you to keep up to date with any change in your animal\u2019s condition as well as associated costs.<\/p>\n<p>We encourage you to ask the attending veterinarian for regular updates concerning costs related to any diagnostic and therapeutic procedures that your animal has received[\/vc_toggle][vc_toggle title=&#8221;WHAT IS THE CHUV\u2019S POLICY FOR PAYMENT?&#8221;]A deposit of 1000$ will be requested for animal\u2019s arriving from another province or country. If your animal has been cared for at the farm animal Hospital, a bill will be sent to you through the mail following its discharge. You will then be able to pay off your bill through your financial institution.<\/p>\n<p>Financing with AccordD from Desjardins is available at the CHUV. You can find out about this service by asking any member of our team.[\/vc_toggle][vc_toggle title=&#8221;IS IT POSSIBLE TO OBTAIN A DISCOUNT BECAUSE OF YOUR STATUS OF TEACHING ESTABLISHMENT?&#8221; el_id=&#8221;1448483678388-7142f49a-5554&#8243;]<\/p>\n<p>Although the CHUV is part of a university teaching institution that has the mission of training future veterinarians, your animal will be treated by experienced generalists and renowned specialists. For these reasons, our prices are sensibly the same as in other specialized establishments to the exception of our professional fees that are not taxable.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;MAY I RECEIVE A DETAILED INVOICE?&#8221; el_id=&#8221;1448483677085-c4201e6f-a3a7&#8243;]You can obtain a detailed invoice of care and procedures your pet received by simply asking the receptionist. If you have any questions or concerns regarding your bill, it will be our pleasure to answer any of them.[\/vc_toggle][vc_toggle title=&#8221;WHAT ARE INFECTION PREVENTION AND CONTROL FEES?&#8221;]Please note that as of June 8, 2020, infection prevention and control fees of 11.50 $ will be automatically billed for all types of appointments (excluding purchases at the Veterinary Boutique and at the CHUV pharmacy).<\/p>\n<p>These amounts will be dedicated to activities related to infection prevention and control.<\/p>\n<p><strong>What is biosecurity?<\/strong><\/p>\n<p>Biosecurity refers to the combination of measures aimed at reducing the risks associated with the introduction or transmission of infectious agents between animals and people (zoonotic diseases *). In a veterinary hospital, it is an essential element in providing excellent veterinary care and ensuring the protection of human health and the environment.<\/p>\n<p>A major study carried out in the United States in human health establishments (Study on the Efficacy of Nosocomial Infection Control or SENIC, 1970-1976) on the effects of the implementation of infection control programs reports a reduction of 32 % of the rate of nosocomial infections ** during this period.<\/p>\n<p>* Zoonotic disease: any infectious disease transmissible between animals and humans and vice versa.<\/p>\n<p>** Nosocomial infection: any infection acquired during hospitalization in a health care center (human or veterinary), which was not present or during incubation at the patient&#8217;s admission.<\/p>\n<p><strong>Initiatives to be undertaken through the Infection Prevention and Control Fund<\/strong><\/p>\n<ul>\n<li>Improvement of infrastructure<\/li>\n<li>Development of training and communication material<\/li>\n<li>Purchasing of new equipment and products (detergents, disinfectants) related to infection control<\/li>\n<li>Development of monitoring tools<\/li>\n<li>Emergency response fund<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_empty_space][vc_column_text]<\/p>\n<h6><strong>GENERAL INFORMATION<\/strong><\/h6>\n<p>[\/vc_column_text][vc_empty_space][vc_toggle title=&#8221;IS IT POSSIBLE TO PURCHASE MEDICATION FOR MY ANIMAL AT THE CHUV?&#8221;]The CHUV has its own pharmacy. You can therefore leave the hospital with all the necessary medication for your animal.[\/vc_toggle][vc_toggle title=&#8221;HOW CAN I RENEW A PRESCRIPTION?&#8221; el_id=&#8221;1448483754803-5642617b-9c95&#8243;]You can renew a prescription <a href=\"http:\/\/chuv.umontreal.ca\/english\/pharmacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">online<\/a>, by phone at 450-773-8521 ext. 8322 or in person directly at the CHUV\u2019s pharmacy.<\/p>\n<p>Please note that any shipment of medication by Purolator requires a signature from the person receiving the package.[\/vc_toggle][vc_toggle title=&#8221;HOW CAN I OBTAIN A COPY OF MY ANIMAL\u2019S FILE?&#8221; el_id=&#8221;1448484130915-7cd4b5a8-2087&#8243;]To obtain a copy of your animal\u2019s record, you must contact our archives at 450-773-8521 ext. 8334. The CHUV disposes of a maximum of 20 days following the deposition of your demand to provide you with your copy. Associated costs will be given at the time of your request.<\/p>\n<p><a href=\"http:\/\/chuv.umontreal.ca\/english\/about-the-chuv\/customer-service\/medical-file-copy-request\/\">Medical file copy request<\/a>[\/vc_toggle][vc_toggle title=&#8221;CAN I VISIT THE CHUV?&#8221; el_id=&#8221;1479326800868-49d5a8b2-e9c2&#8243;]Certain groups of students of college or university levels with joint interests may visit the CHUV. For more information please contact us at <a href=\"mailto:communications@chuv.umontreal.ca\">communications@chuv.umontreal.ca<\/a>.<\/p>\n<p>The CHUV being a hospital and a teaching institution as well as a work place, we cannot honor demands from the public.\u00a0If you wish to find out more about our institution, we strongly encourage you to visit our website or to watch the episodes of \u201cH\u00f4pital v\u00e9t\u00e9rinaire\u201d available on the<a href=\"http:\/\/tv5.ca\/hopital-veterinaire\"> <u>TV5 website<\/u><\/a>.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8221;18px&#8221;][vc_column_text] FREQUENTLY ASKED QUESTIONS ABOUT THE FARM ANIMAL\u00a0HOSPITAL [\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row margin_top=&#8221;0&#8243; margin_bottom=&#8221;0&#8243;][vc_column][vc_column_text] MAKING AN APPOINTMENT AND GETTING TO THE CHUV [\/vc_column_text][vc_empty_space][vc_toggle title=&#8221;IS IT POSSIBLE TO OBTAIN ADVICE FROM A SPECIALIST OR A VETERINARIAN OVER THE PHONE?&#8221; el_id=&#8221;1448397443938-41816ea9-d4a3&#8243;] It is unfortunately not possible to obtain any advice by phone if your animal is not actually a&hellip;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":20,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1809","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions about the farm animal hospital - Internet English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chuv.umontreal.ca\/english\/farm-animal-hospital\/frequently-asked-questions-about-the-farm-animal-hospital\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions about the farm animal hospital - Internet English\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_empty_space height=&#8221;18px&#8221;][vc_column_text] FREQUENTLY ASKED QUESTIONS ABOUT THE FARM ANIMAL\u00a0HOSPITAL [\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row margin_top=&#8221;0&#8243; 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