{"id":2310,"date":"2020-12-08T12:00:41","date_gmt":"2020-12-08T17:00:41","guid":{"rendered":"https:\/\/chuv.umontreal.ca\/intranet\/ti\/?p=2310"},"modified":"2024-01-31T13:55:15","modified_gmt":"2024-01-31T17:55:15","slug":"gestion-des-requetes-administratives","status":"publish","type":"post","link":"https:\/\/chuv.umontreal.ca\/intranet\/ti\/gestion-des-requetes-administratives\/","title":{"rendered":"Gestion des requ\u00eates administratives (31-01-2024)"},"content":{"rendered":"\n<p>Les <strong>requ\u00eates administratives<\/strong> dans le dossier du patient sont utilis\u00e9es pour<strong> communiquer de l&#8217;information entre le secr\u00e9tariat, la comptabilit\u00e9 et la clinique.<\/strong>  <\/p>\n\n\n\n<p>Exemple de requ\u00eates administratives:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Des demandes de rabais (HAC\/HAF\/HEQ)<\/li>\n\n\n\n<li>Des requ\u00eates de gestion de fin de visite (HAF\/HEQ) <\/li>\n\n\n\n<li>Des demandes de correction de facture (Admissions HAC)<\/li>\n<\/ul>\n\n\n\n<p>Voir <a href=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/soumettre-une-requete-administrative\/\" data-type=\"post\" data-id=\"1426\">cette le\u00e7on<\/a> pour plus d&#8217;information sur la<em> soumission des requ\u00eates administratives.<\/em><\/p>\n\n\n\n<p>Pour <strong>traiter une requ\u00eate administrative<\/strong>, il faut avoir les<strong> acc\u00e8s &#8220;Secr\u00e9tariat&#8221;<\/strong>(<em>Requ\u00eate de rabais <\/em>ou <em>gestion  de fin de visite<\/em>) <strong>ou<\/strong> les <strong>acc\u00e8s &#8220;Comptabilit\u00e9&#8221;<\/strong> comptabilit\u00e9 (<em>Requ\u00eate de correction de facturation<\/em>).<\/p>\n\n\n\n<p>1) Ouvrir l\u2019\u00e9cran <strong>\u00abEntr\u00e9e des r\u00e9sultats\u00bb<\/strong> via cet ic\u00f4ne se trouvant dans la barre de navigation (haut des \u00e9crans d&#8217;accueil Vetview)<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"111\" height=\"80\" src=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-13-50-vetview-138177-bradley-dossier-patient.png\" alt=\"\" class=\"wp-image-7636\" \/><\/figure>\n\n\n\n<p>2) Pour trouver les requ\u00eates \u00abDemand\u00e9es\u00bb (en attente de traitement) <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"135\" src=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-16-41-vetview-requetes-1-700x135.png\" alt=\"\" class=\"wp-image-7638\" srcset=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-16-41-vetview-requetes-1-700x135.png 700w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-16-41-vetview-requetes-1-300x58.png 300w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-16-41-vetview-requetes-1-768x148.png 768w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-16-41-vetview-requetes-1-1536x296.png 1536w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-16-41-vetview-requetes-1.png 1566w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a) Choisir le ou les <strong>service(s) appropri\u00e9(s) <\/strong><\/li>\n\n\n\n<li>b) Choisir le statut <strong>\u00abDemand\u00e9\u00bb <\/strong>pour voir les requ\u00eates en attente de traitement  <\/li>\n\n\n\n<li>c) Cliquer sur &#8220;Recherche&#8221; pour trouver les requ\u00eates<\/li>\n\n\n\n<li>d) Cliquer sur l&#8217;ic\u00f4ne &#8220;jumelles&#8221; situ\u00e9 \u00e0 gauche de la requ\u00eate pour ouvrir les d\u00e9tails de celle-ci.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u00c0 NOTER:<\/strong><\/p>\n\n\n\n<p>Les requ\u00eates identifi\u00e9es par le r\u00e9qu\u00e9rent comme \u00e9tant <strong>prioritaire \u00e0 traiter<\/strong> sont <strong>surlign\u00e9e soit:<\/strong><\/p>\n\n\n\n<p><strong>En ROSE<\/strong> pour indiquer le statut &#8220;<strong>STAT&#8221;<\/strong> i.e <strong>\u00e0 traiter de fa\u00e7on urgente<\/strong> (id\u00e9alement dans l&#8217;heure suivant la demande)<\/p>\n\n\n\n<p>En <strong>JAUNE<\/strong> pour indiquer<strong> &#8220;ASAP&#8221;<\/strong> i.e. \u00e0 traiter <strong>apr\u00e8s les demandes &#8220;STAT&#8221;<\/strong> mais <strong>avant toutes autres demandes<\/strong>. Id\u00e9alement elle sera trait\u00e9e dans les 24 heures).  <\/p>\n\n\n\n<p>S&#8217;il n&#8217;y a <strong>pas de couleur assign\u00e9<\/strong>, c&#8217;est qu&#8217;il s&#8217;agit d&#8217;une <strong>requ\u00eate standard<\/strong> ou <strong>de routine<\/strong>.<\/p>\n\n\n\n<p>Il est possible d&#8217;utiliser le bouton <strong>\u00abD\u00e9finir recherche par d\u00e9faut\u00bb <\/strong>pour <em>garder vos choix en m\u00e9moire<\/em>.<\/p>\n\n\n\n<p>Vous pouvez utiliser <strong>plusieurs combinaisons de crit\u00e8res pour trouver des requ\u00eates. <\/strong><\/p>\n\n\n\n<p>Voir\u00a0<a href=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/?p=2221\">cette le\u00e7on<\/a>\u00a0pour plus d\u2019<em>information g\u00e9n\u00e9rique sur l\u2019\u00e9cran &#8220;Entr\u00e9e des r\u00e9sultats&#8221;<\/em>.<\/p>\n\n\n\n<p>Il est \u00e9galement possible d&#8217; isoler les requ\u00eates par &#8220;type&#8221; en utilisant des <strong>mots cl\u00e9s<\/strong> dans le champ &#8220;Requ\u00eates&#8221; <\/p>\n\n\n\n<p>Par exemple, pour ne visualiser que les demandes d&#8217;envoyer un cong\u00e9, il suffit d&#8217;inscrire le mot cl\u00e9 \u00abcong\u00e9\u00bb comme dans l&#8217;image suivant.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"135\" src=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-37-13-vetview-requetes-700x135.png\" alt=\"\" class=\"wp-image-7641\" srcset=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-37-13-vetview-requetes-700x135.png 700w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-37-13-vetview-requetes-300x58.png 300w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-37-13-vetview-requetes-768x148.png 768w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-37-13-vetview-requetes-1536x297.png 1536w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-37-13-vetview-requetes.png 1557w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<p>3) Une fois les d\u00e9tails de la requ\u00eate affich\u00e9s (ic\u00f4ne lunette), les informations relatives celle-ci peuvent visulaiser<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"218\" src=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-42-22-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-700x218.png\" alt=\"\" class=\"wp-image-7642\" srcset=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-42-22-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-700x218.png 700w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-42-22-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-300x94.png 300w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-42-22-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-768x240.png 768w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-42-22-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes.png 859w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<p>5 &#8211; Si vous avez trait\u00e9 la requ\u00eate vous devez la \u00abCompleter\u00bb pour la sortir de votre liste<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"385\" src=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-44-10-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-700x385.png\" alt=\"\" class=\"wp-image-7643\" srcset=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-44-10-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-700x385.png 700w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-44-10-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-300x165.png 300w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-44-10-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-768x422.png 768w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-44-10-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes.png 958w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a) Cliquer sur le bouton \u00abAccepter\u00bb pour acc\u00e9der \u00e0 l&#8217;option \u00abCompl\u00e9ter\u00bb<\/li>\n\n\n\n<li>b) Ajouter des commentaires dans le \u00abrapport\u00bb (sommaire) au besoin.  Cette \u00e9tape est optionnelle.<\/li>\n\n\n\n<li>c) Cliquer sur le bouton \u00abCompl\u00e9ter\u00bb<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"78\" src=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-47-07-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-700x78.png\" alt=\"\" class=\"wp-image-7644\" srcset=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-47-07-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-700x78.png 700w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-47-07-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-300x33.png 300w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-47-07-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-768x85.png 768w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-47-07-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes.png 1026w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<p>Cliquer sur \u00abRetourner \u00e0 la recherche\u00bb pour retourner a votre liste.<\/p>\n\n\n\n<p><strong>R\u00e9-OUVRIR une REQU\u00caTE suite \u00e0 sa V\u00c9RIFICATION<\/strong><\/p>\n\n\n\n<p>Dans des <strong>circonstances tr\u00e8s pr\u00e9cises<\/strong>, il peut vous \u00eatre demand\u00e9 de <strong>rouvrir une requ\u00eate afin de faire des ajustements dans le rapport. <\/strong><\/p>\n\n\n\n<p>Seul le personnel ayant l\u2019acc\u00e8s \u00e0 la v\u00e9rification des requ\u00eates peut proc\u00e9der \u00e0 la r\u00e9-ouverture d&#8217;une requ\u00eate (le personnel des admissions, du service de comptabilit ou l\u2019archiviste)<\/p>\n\n\n\n<p>Sur l\u2019\u00e9cran d\u00e9tails de la requ\u00eate, cliquer sur le bouton rouvrir.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"28\" src=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-52-23-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-700x28.png\" alt=\"\" class=\"wp-image-7646\" srcset=\"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-52-23-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-700x28.png 700w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-52-23-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-300x12.png 300w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-52-23-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes-768x31.png 768w, https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-content\/uploads\/sites\/6\/2024\/01\/screenshot-2024-01-31-at-12-52-23-vetview-request-1643481-gestion-de-fin-de-la-visite-avec-rabais-heq-medecine-vetview-requetes.png 840w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<p><strong>Ne pas oublier de re-v\u00e9rifier <\/strong>(<em>&#8220;compl\u00e9ter&#8221;<\/em>)<strong> le rapport par la suite.<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-right\">MAJ 31-01-2024<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les requ\u00eates administratives dans le dossier du patient sont utilis\u00e9es pour communiquer de l&#8217;information entre le secr\u00e9tariat, la comptabilit\u00e9 et la clinique. Exemple de requ\u00eates administratives: Voir cette le\u00e7on pour plus d&#8217;information sur la soumission des requ\u00eates administratives. Pour traiter une requ\u00eate administrative, il faut avoir les acc\u00e8s &#8220;Secr\u00e9tariat&#8221;(Requ\u00eate de rabais ou gestion de fin [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,28,90],"tags":[],"class_list":["post-2310","post","type-post","status-publish","format-standard","hentry","category-comptabilite","category-facturation-generale-comptabilite","category-index"],"_links":{"self":[{"href":"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-json\/wp\/v2\/posts\/2310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-json\/wp\/v2\/comments?post=2310"}],"version-history":[{"count":14,"href":"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-json\/wp\/v2\/posts\/2310\/revisions"}],"predecessor-version":[{"id":7648,"href":"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-json\/wp\/v2\/posts\/2310\/revisions\/7648"}],"wp:attachment":[{"href":"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-json\/wp\/v2\/media?parent=2310"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-json\/wp\/v2\/categories?post=2310"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chuv.umontreal.ca\/intranet\/ti\/wp-json\/wp\/v2\/tags?post=2310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}